VPNGQ
Ticket & Subscription Support
Report connection problems, subscription imports, orders, and refund issues through the user panel. Add details to an existing ticket to keep the full support history together.
Support Tickets
Use tickets for issues that require checking your account, order, or connection setup. Sign in to describe the problem, then review replies and attach screenshots in the same ticket.
Reply times depend on the queue and the checks required; no fixed response time is guaranteed. Return to your ticket to check for updates.
Email can be useful for detailed explanations and attachments. No contact email is currently listed; please send your materials through the support ticket panel.
This channel is not currently available for inquiries, and no response time is provided. You can use VPNGQ without an email address.
Telegram
Instant messaging works best for brief questions; keep order and account details in a support ticket. No Telegram contact account is currently listed.
This channel currently has no published support or response schedule. Please use the support panel link on this page.
Before You Submit
Describe what happened separately from what you’d like resolved. This is usually more helpful for troubleshooting than a screenshot alone. Don’t include personal information unrelated to the issue.
Connection or Subscription Import Issues
Include your platform, the route name shown in the client, roughly when the issue occurred, and the exact error message. Specify whether the client can’t connect, the subscription won’t update, or an app remains inaccessible after connecting. If you’ve switched routes or reimported the subscription, describe what changed.
Find the client download in the user panel. For basic setup, start with the getting started guide. For step-by-step instructions on installation, importing, and verification, see the complete guide.
Orders, Data, and Refunds
Sign in to the relevant account and provide the order number, payment method, and order status shown in the panel. Payments are accepted via Alipay / WeChat Pay / USDT. Before sharing a payment screenshot, hide transaction details that aren’t needed for verification.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages stay valid until used and never expire. If your question concerns remaining data or billing, tell us whether you’re using a monthly subscription or a data package.
VPNGQ offers 30-day no-questions-asked refunds. Submit refund questions through a support ticket. See the Terms of Service for details and the pricing page for plan information.
After You Submit
Add updates to the original ticket instead of splitting the same issue across multiple conversations. Support may need to confirm your setup or order status; follow any requests for additional information in the ticket. Resolution times vary with the complexity of the issue and the progress of verification. No fixed refund processing or repair time is guaranteed.
For details on how account information, subscription credentials, and support materials are handled, see the Privacy Policy.